Contact
Let’s talk.
Send an enquiry or referral and we’ll reply within two business days to arrange a free 15-minute call.
Referrals
Where
Telehealth across Australia. In person in Melbourne, and on site at aged care facilities and schools by arrangement.
Hours
Monday to Friday, with some after-school and evening sessions.
Draft note: add a phone number once you have a business line (or leave it out and use email only).
Photo: Mindy at desk, waving to camera on a video call
For referrers
Support coordinators, GPs, psychologists, schools and care teams
We make referrals easy and keep you in the loop.
- Email a referral to [email protected] or use the form above
- Initial contact with the client or family within two business days
- Clear goals, progress updates and NDIS-ready reports (with consent)
- Telehealth reaches clients in rural and remote areas, and short waitlists
Draft note: add a downloadable referral form (PDF) here.
Photo: clipboard / referral paperwork with headphones
Frequently asked questions
Who can come to music therapy?
Young people aged roughly 12–30, older adults (at home, in residential aged care, or receiving palliative care), and groups in schools and organisations.
How long are sessions and how many will I need?
Individual sessions are 45 or 60 minutes. Most people start with a block of 6–10 sessions, then review progress together.
What do I need for a telehealth session?
A private space, a phone, tablet or computer with a camera, a stable internet connection, and headphones or speakers. We send a secure link before each session.
Can parents join sessions?
It depends on the young person’s age and goals. We usually include parents in the first call and in regular check-ins, and agree on privacy together.
Do you offer sessions in Korean?
Yes. 한국어로 상담이 가능합니다.
What’s your cancellation policy?
Please give at least 48 hours’ notice. Late cancellations may be charged in line with NDIS rules or your service agreement.
What if I’m in crisis?
Heard Therapy is not a crisis service. If you or someone else is in danger, call 000. Lifeline 13 11 14 · Kids Helpline 1800 55 1800 · Beyond Blue 1300 22 4636 · 13YARN 13 92 76.